Staff / Principal (10+ years) · Module A
Building a Center of Excellence Around Customer Deployments
Turning your best practices into an actual institution, not just a shared document.
What this session covers
- A center of excellence is a function with real ownership, not a folder of best-practice documents nobody's accountable for keeping current.
3 more key points, the audio walkthrough and the diagram are in the full session, which unlocks with any paid plan.
What staff / principal FDE interviews look for
Staff and Principal loops assess how you would shape the Forward Deploy function itself: its charter, hiring and career ladder, board-level customer relationships, and strategic calls like buy vs. build vs. partner.